Privacy Policy

1. Introduction

VortexLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and services.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone number, address)
• Company information (business name, industry, size)
• Account credentials and profile information
• Payment and billing information
• Communications with our support team
• Marketing preferences and campaign specifications

2.2 Information We Collect Automatically

• Usage data and platform interactions
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Third-Party Data

• Lead data from authorized databases and sources
• Social media profile information (with consent)
• Public business information and directories
• Data from integrated CRM and marketing platforms

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our lead generation services
• Processing payments and managing accounts
• Communicating about services, updates, and support
• Analyzing platform usage and performance
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing our services (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services
• Business Partners: Authorized partners for lead generation activities
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

We do not sell personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and analytics

Lead data is typically retained for 2 years after campaign completion, unless otherwise specified.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or platform notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, please contact: